At St George Hospital, we aim to provide the best health service possible. Feedback from patients, families and friends help us identify what is working well, as well as areas for improvement. We appreciate compliments and take complaints seriously.
To resolve your issues as quickly as possible, we encourage you to ask to speak with the Nurse Unit Manager of your ward, or the Department Head.
Alternatively you can write, telephone, e-mail or make an appointment to see the Hospital's Consumer Feedback Coordinator who can be contacted on telephone (02) 9113 2687. Written correspondence can be sent to the General Manager, St George Hospital, Gray Street, Kogarah, NSW, 2217. E-mailed correspondence can be sent to: SESLHD-STG-ConsumerFeedback@HEALTH.NSW.GOV.AU
Any complaints or comments you make will be treated confidentially and will not change in any way the care that is given to you now or in the future.
We are extremely fortunate to have a world-class teaching hospital and community health service in the St George area. Community support helps us to continually provide quality healthcare to our local community and beyond.
Donations and monies raised through fundraising activities contribute to the provision of improved infrastructure and medical equipment for patient care.
The Hospital and Fundraising Coordinator has developed strong links with service clubs, community organisations and volunteer groups, and has formed key partnerships with the corporate sector.
There are a number of ways in which you can help:
If you would like to make a donation, please complete the donation envelope form in your bedside drawer or at the nurses’ station. If you would prefer to post your donation, please send it to the Community Relations Department, St George Hospital, Gray Street, Kogarah, NSW, 2217.
For further information please, contact the Fundraising Coordinator, Community Relations Department, on telephone (02) 9113 2901
Our staff are fully trained in emergency procedures. In the event of an emergency, you should stay by your bed until instructed otherwise by a hospital staff member. In the case of fire, do not use the lifts. All that is required of patients is to remain calm, stay within the ward until the Nurse in Charge guides patients to a safe area or fire escape stairs.
Patients can assist in preventing the spread of infections by washing their hands or using the hand rubs available. Visitors should be encouraged are requested to wash their hands �perform hand hygiene on arrival and after visiting you in hospital. Staff should always perform hand hygiene in front of you. As part of your role in the fight against infection, we hope you will remember, "It's ok to ask."
We ask all patients and visitors with signs or symptoms of a respiratory illness the cold or flu to cover their nose/mouth with a tissue when coughing or sneezing. You may be asked to wear a mask. If spitting is necessary, please spit into a tissue and dispose of the tissue in the nearest rubbish bin. Hand hygiene should take place after any of these activities. If you have any diarrhoea or vomiting, please inform staff.
We also ask that visitors who are coughing or sneezing or have other signs of respiratory illness, avoid visiting have signs and symptoms of cold or flu or gastroenteritis, do not visit patients in hospital. Please ensure your vaccinations are up-to-date.
The hospital does not have the facilities to launder personal items of clothing.
There is a daily mail delivery service to the wards and the Ward Clerk will post stamped letters on your behalf. Letters should be addressed as follows:
Mr/Mrs/Ms (full name)
C/- Ward _____
St George Hospital
KOGARAH NSW 2217
Mobile phones should not be switched on inside the hospital as they can interfere with hospital equipment and can disturb other patients and visitors.
St George Hospital is a smoke-free workplace. This is a NSW Ministry of Health requirement. This means that you are not allowed to smoke inside the buildings, on the balconies or throughout the hospital and grounds.
Telephone rental facilities are available at most beds in the Ward Block for the convenience of patients. The rental fee includes all local calls and is $5.00 per day or $4.00 per day for pensioners. This payment includes all, or part of, the day. Only local calls can be made from patient telephones; however STD, ISD and mobile calls can be received.
The Patient Telephone Officer visits the Ward Block each day Monday to Friday between 8:00am and 4:00pm. If you wish to rent a telephone, please ask for an application form from the Ward Clerk. The Telephone Officer will collect payment and arrange to have your telephone connected. Rental charge is to be paid in advance.
Please note that the telephones are turned off between 9:00pm and 7:00am each day. If you require a telephone on the weekend, nursing staff can arrange this for you once you have completed the application form. Rental monies will be collected from you on the Monday.
Public telephones are situated on all levels throughout the hospital and are mainly located around the main lift area.
Television sets specially adapted for hospital use are available for hire. Hospital Television Rentals provides a patient entertainment system with Pay TV. Rental charge is to be paid in advance. Rental rates are as follows:
|Standard Rate (non-Pensioners)||Discount Rate (Pensioners / Health Care Card Holders)|
Use of the hospital information, education and radio channels, where available on the TV system are free of charge.
For special long term value package rates and discount rates for health care card holders, please contact Hospital Television Rentals free call on 1800 063 829.
Valuables should be left at home. If this is not possible, speak to the ward staff who will arrange for your valuables to be sent to the cashier’s office to be securely locked up. This service is available during 9:00am and 5:00pm Monday to Friday, which means that access to your belongings is restricted to these hours also. If you arrive after hours and have valuables with you, they can be secured in the Emergency Department safe.
The hospital will only accept responsibility for your valuables if they are signed over to the ward staff and you are issued with a receipt. You may like to keep a small amount of change for miscellaneous items e.g. newspapers.