All Eyes On Sydney initiative

Sydney / Sydney Eye Hospital (SSEH) has launched the EYES ON SYDNEY patient education initiative, a digitally enabled project led by the Orthoptic Department to improve patient understanding, reduce anxiety and support informed decision-making across the ophthalmology journey.

A multidisciplinary team of orthoptic, clerical, nursing and ophthalmology medical staff worked alongside consumers to develop two patient educational videos. Staff and consumers collaborated throughout all stages of the project, contributing to script development, content design and volunteering as actors to ensure the videos reflected the patient journey and patient information needs.

The initiative includes two videos:

• Welcome to the Eye Clinic
• Your Cataract Surgery Journey

Both videos are now embedded into existing patient communication workflows and have generated more than 1,200 views within the first eight weeks of implementation, demonstrating strong patient engagement.

The initiative was evaluated through a prospective research study conducted in partnership with the University of Technology Sydney, with more than 100 patients recruited. Findings demonstrated statistically significant reductions in long-term surgical fear, alongside improvements in patient understanding and preparedness.

The project has been supported by the Sydney Eye Hospital Foundation and is now progressing toward multilingual expansion to improve accessibility for culturally and linguistically diverse communities.

“This is very important because this is a journey that can be frightening… it is a simple, well understood video that patients at all levels and ages will be comfortable with,” said Luke Platt, Consumer for SSEH/POWH. 

Published 16 June 2026