Our vision is to be a trusted partner for the customers and patients we serve of our communities around us. We do that through both reactive and proactive engagement, innovative solutions, delivery and a team culture focused on great customer service.
Our mission is to ensure high availability of access to digital resources whenever, wherever, knowing that there are no "business hours" and we recognise that we all lead connected lives.
We understand that our role in supporting communication, collaboration and inclusion across a wide spectrum of participants in health care processes and that our client base is rapidly extending beyond the physical walls of our traditional healthcare facilities to digital support of such areas as community health, mental health, virtual care and any models of care that support different ways of health care service delivery as close to the patient or home as possible. The role of ICT has changed over time and continues to evolve, what we support today will be different into the future, and the expectations of our customers & patients will push us into new exciting areas that demand new innovative ways of thinking and operating.
The services we provide to South Eastern Sydney LHD, Illawarra Shoalhaven LHD, Sydney Children's Hospital Network, and South Eastern Area Laboratory Services and are described more fully in our Service Catalogue. All of us are learning and evolving, and as part of that, we welcome feedback so that we all improve and grow! Health ICT provides a catalogue of services, some of these are managed by Health ICT, some by the State body, "eHealth NSW", and others may be managed by district teams outside of ICT. In all cases, our role is to ensure you are able to access and make use of the services that you need in the safest and most effective way to do your role. We are here for you!