headspace Bondi Junction staff graduate from Agency for Clinical Innovation

Paul Rich (Youth Access Clinician and project lead) and Louise Treen (Acting Youth Clinical Co-ordinator, District Mental Health) from headspace Bondi Junction have proudly graduated from the Agency for Clinical Innovation (ACI) Centre for Healthcare Redesign Program.  Their thought-provoking project Slide into headspace – Demand Management Strategy considered issues contributing to long wait times and implemented service-wide interventions to enhance access to mental health support services for young people.

The project involved collaborating with consumers and stakeholders, using an evidenced based framework, working towards its goals for improvement and innovation.

Mike Gatsi, Service Director, Eastern Suburbs Mental Health Service, attended the graduation ceremony and introduced the team.

“As the sponsor for this project I was delighted to see the team graduate.  I also thank Tobi Wilson for his recommendation that headspace Bondi Junction take part in this ACI Program,” Mr Gatsi said. 

The ACI Centre for Healthcare Redesign (CHR), in partnership with the University of Tasmania, provides a graduate certificate program for NSW Health staff to improve clinical processes and deliver better patient journeys.

During the program, frontline staff identify issues impacting patients’ experiences and outcomes; and complete a project to develop and implement sustainable change processes to improve healthcare delivery.

Participants learn the latest project management, clinical redesign and change management skills through a variety of teaching methods, including comprehensive training and workplace coaching and mentoring.

For more information about the ACI’s Centre for Healthcare Redesign (CHR)