We care for people who want to recover function or independence after a:

• Stroke
• Other neurological condition such as cerebral aneurysm, multiple sclerosis, Parkinson’s disease, neuropathy or polio
• Leg or arm amputation
• Major operation (Brain, spine or abdominal surgery)
• Serious injury or illness that may need prolonged bedrest or intensive care.

Our team includes:

• Medical staff
• Nursing staff
• Physiotherapists
• Occupational therapists
• Dietician
• Speech Therapists
• Social workers
• Psychologist
• Orthotists

You are the central member of your rehabilitation team. We will work together with you to set your individual goals and enable personalised rehabilitation that maximises your potential and transition back to the community.

To attend one of our clinics you will need a referral from your local general practitioner (GP) or specialist doctor.

You can then make an appointment by calling our clerical staff on 9382 8734. They will organise your appointment date and time over the phone.

Most people are seen within a few weeks, but urgent problems will be seen sooner.

When visiting our clinics for the first time, you will see a specialist rehabilitation doctor for a medical review and to plan your therapy. Expect your appointments to take around 1 hour.

You will need to bring:

• Medicare card
• Health care card and/or concession card (if you have one)
• Previous xrays, scans, ultrasounds or any other test results
• Your regular medicines and a list of all that you are currently taking (or the boxes), including those you take without a prescription such as herbal supplements or vitamins
• Glasses, hearing aid, walking frame.
• Your referral from your GP (local doctor) is essential.

We believe research helps us improve what we do and we test and introduce new, proven techniques. You will sometimes be asked whether you wish to participate in research projects. We will always respect your right to decline if you don’t wish to participate.

We are a teaching hospital and have many team members who are trainees. Interns  are newly qualified doctors. The registrar looking after you is in training to become a specialist in rehabilitation medicine. The nursing staff will often include students from our affiliated Universities working under supervision, as do our physiotherapy, occupational therapy, social work, speech pathology and dietician staff. Be assured that they are all well-supervised by fully accredited senior staff members.

Even our experienced permanent staff members are committed to continual education to keep up to date and to learn new ways of working and supporting your recovery.

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

We care for people who want to recover function or independence after a:

• Stroke
• Other neurological condition such as cerebral aneurysm, multiple sclerosis, Parkinson’s disease, neuropathy or polio
• Leg or arm amputation
• Major operation (Brain, spine or abdominal surgery)
• Serious injury or illness that may need prolonged bedrest or intensive care.

Our team includes:

• Medical staff
• Nursing staff
• Physiotherapists
• Occupational therapists
• Dietician
• Speech Therapists
• Social workers
• Psychologist
• Orthotists

You are the central member of your rehabilitation team. We will work together with you to set your individual goals and enable personalised rehabilitation that maximises your potential and transition back to the community.

To attend one of our clinics you will need a referral from your local general practitioner (GP) or specialist doctor.

You can then make an appointment by calling our clerical staff on 9382 8734. They will organise your appointment date and time over the phone.

Most people are seen within a few weeks, but urgent problems will be seen sooner.

When visiting our clinics for the first time, you will see a specialist rehabilitation doctor for a medical review and to plan your therapy. Expect your appointments to take around 1 hour.

You will need to bring:

• Medicare card
• Health care card and/or concession card (if you have one)
• Previous xrays, scans, ultrasounds or any other test results
• Your regular medicines and a list of all that you are currently taking (or the boxes), including those you take without a prescription such as herbal supplements or vitamins
• Glasses, hearing aid, walking frame.
• Your referral from your GP (local doctor) is essential.

We believe research helps us improve what we do and we test and introduce new, proven techniques. You will sometimes be asked whether you wish to participate in research projects. We will always respect your right to decline if you don’t wish to participate.

We are a teaching hospital and have many team members who are trainees. Interns  are newly qualified doctors. The registrar looking after you is in training to become a specialist in rehabilitation medicine. The nursing staff will often include students from our affiliated Universities working under supervision, as do our physiotherapy, occupational therapy, social work, speech pathology and dietician staff. Be assured that they are all well-supervised by fully accredited senior staff members.

Even our experienced permanent staff members are committed to continual education to keep up to date and to learn new ways of working and supporting your recovery.

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

We care for people who experience pain or having problems with their bones and muscles caused by disease, trauma or overuse.  We also support people as they recover from surgery. 

Our team includes physiotherapists, allied health assistants and student physiotherapists who will be responsible for your assessment and physiotherapy treatment plan.

We work in partnership with medical and surgical specialists and your local doctor (GP).

Our administration officer can help you with bookings, referral management and telephone enquires.

At your first appointment we will ask about your medical history and your health needs. We will conduct a physical examination. We will then discuss what type of physiotherapy will benefit you. This can include combination of appointments at the hospital with a physiotherapist and a plan for you to follow at home. Physiotherapy treatments involve education, advice, exercise and manual therapy (hands on techniques).

You will need a referral letter from your local general practitioner (GP) or specialty doctor to use this service. Your doctor will need to submit this referral electronically via Healthlink. Your referral will include why you are being referred, your medical history and any relevant test results including imaging.

Once we receive this referral and accept it we will send you a letter with your appointment details. We will also send this to your doctor. If we cannot make an appointment for you, we will send you a letter confirming that you are on the waiting list for the next available appointment. 

We aim to see our patients as quickly as possible. We prioritise appointments for patients who have an urgent need based on their condition. Urgent cases are generally given an appointment within 7 days of receiving the referral. Non-urgent conditions may need to go on a waiting list and may take up to 4 months to receive an appointment.

We will contact you when an appointment has become available.

We will call you from the hospital which will come up on your phone as a private number. If we cannot reach you, we will send you an SMS with further instructions on how to contact us directly.

Please call (02) 9382 2850 to update any changes to your contact details.

If you need to change or cancel your appointment, no longer require an appointment, or wish to be removed from the waitlist, please contact (02) 9382 2850.

If you are unable to get through to our administration staff, please leave a clear voicemail with your name and contact details so they can call you back as soon as possible. 

Prince of Wales Hospital Hydrotherapy is using electronic referrals. eReferrals are electronic SmartForms that can be sent directly to the hospital facility from your practice system or the MyHealthLink Portal. An eReferral is an electronic document that can be sent securely, replacing other methods such as faxing or posting paper referrals. The above solutions enable referrals to be sent, received, and managed electronically. Referrers and patients will also receive notification of referral outcomes.

If your patient is eligible for treatment, please read this information on how to submit your referral.

Will I always see the same physiotherapist at each visit?

As we are a teaching hospital you will be treated by a physiotherapist or a student physiotherapist. We will try to only have one therapist treating you. However, many of our staff rotate in their roles so you may find during the course of your treatment program you may receive treatment from more than one therapist. If this happens, we will make sure an effective and comprehensive handover takes place.

How often will I need to attend the Physiotherapy Department?

This will vary depending on your needs. Usually we offer up to 6 treatment sessions.

How long do the treatment sessions take?

Your first session will take 60 minutes. Follow-up sessions generally take 30 minutes.

What should I bring to my appointment?

Please bring:

For you initial land

• Any test/scan results that you have had recently
• Shorts if it is your legs where treatment is needed
•  A list of any medicines that you are taking

Does the Physiotherapy Outpatients Department generally run on time or will I have to wait?

We try to keep to appointment times as closely as possible.  You will rarely have to wait more than 10 minutes for your appointment. To minimise stress, please make sure that you arrive 10 minutes earlier than your scheduled appointment time. If you are more than 15 minutes late you will lose your appointment.

Will I always receive hands-on treatment such as massage, heatpacks or ultrasound?

Your physiotherapy treatment plan will be based on current research. Your therapist will discuss with you what would work best. They will do this after your first appointment.

Will I be expected to do exercise outside of my physiotherapy appointments?

Your physiotherapy treatment plan will be based on current research. It is highly likely that your therapist will ask you to do certain activities or exercises as part of your treatment plan.

Will my physiotherapist talk with my doctor?

Your physiotherapist will work in partnership with your referring doctor. They will contact your doctor if they have any questions. When you finish your treatment plan your GP will receive a discharge summary letter outlining your initial assessment, the treatment plan you completed and the outcomes achieved.

Will I need to undress during my treatment sessions and will the therapist touch me?

At times we will need to touch you to assess your needs or to provide hands on treatment. If this is needed you may need to undress. You may be provided with a hospital gown. If you are receiving treatment for your legs you can bring in your own shorts to change into. Your modesty, privacy and dignity will be respected by your therapist at all times. If for cultural/personal reasons you wish to only have a female therapist please advise us of this when we receive your referral.

Will I experience soreness as a result of my physiotherapy?

With any exercise program it is normal to have some muscle soreness the next day. This should only last for a short time. If you have any ongoing soreness or pain please let your physiotherapist know.

Can I receive ongoing treatment for my problem?

Your physiotherapy treatment plan will be based on current research. Many conditions are chronic and require ongoing management. In these instances, we will identify what you can do for yourself after your treatment program finishes.

We are a teaching hospital and you may be treated by a physiotherapy student. If this is the case the student will be co-managing your case with a qualified, graduate physiotherapist. Students never undertake any decisions without first talking with their supervising therapist. You do have the right to not be treated by a student. In this case your treatment course will be conducted by the next available physiotherapist. This may not always be immediately possible and may result in a delay to starting your treatment plan.

Please let us know if you need an interpreter when we receive your referral.  We will organise a professional interpreter for your assessment session.

You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak, and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

We care for people who experience pain or having problems with their bones and muscles caused by disease, trauma or overuse.  We also support people as they recover from surgery. 

Our team includes physiotherapists, allied health assistants and student physiotherapists who will be responsible for your assessment and physiotherapy treatment plan.

We work in partnership with medical and surgical specialists and your local doctor (GP).

Our administration officer can help you with bookings, referral management and telephone enquires.

At your first appointment we will ask about your medical history and your health needs. We will conduct a physical examination. We will then discuss what type of physiotherapy will benefit you. This can include combination of appointments at the hospital with a physiotherapist and a plan for you to follow at home. Physiotherapy treatments involve education, advice, exercise and manual therapy (hands on techniques).

You will need a referral letter from your local general practitioner (GP) or specialty doctor to use this service. Your doctor will need to submit this referral electronically via Healthlink. Your referral will include why you are being referred, your medical history and any relevant test results including imaging.

Once we receive this referral and accept it we will send you a letter with your appointment details. We will also send this to your doctor. If we cannot make an appointment for you, we will send you a letter confirming that you are on the waiting list for the next available appointment. 

We aim to see our patients as quickly as possible. We prioritise appointments for patients who have an urgent need based on their condition. Urgent cases are generally given an appointment within 7 days of receiving the referral. Non-urgent conditions may need to go on a waiting list and may take up to 4 months to receive an appointment.

We will contact you when an appointment has become available.

We will call you from the hospital which will come up on your phone as a private number. If we cannot reach you, we will send you an SMS with further instructions on how to contact us directly.

Please call (02) 9382 2850 to update any changes to your contact details.

If you need to change or cancel your appointment, no longer require an appointment, or wish to be removed from the waitlist, please contact (02) 9382 2850.

If you are unable to get through to our administration staff, please leave a clear voicemail with your name and contact details so they can call you back as soon as possible. 

Prince of Wales Hospital Hydrotherapy is using electronic referrals. eReferrals are electronic SmartForms that can be sent directly to the hospital facility from your practice system or the MyHealthLink Portal. An eReferral is an electronic document that can be sent securely, replacing other methods such as faxing or posting paper referrals. The above solutions enable referrals to be sent, received, and managed electronically. Referrers and patients will also receive notification of referral outcomes.

If your patient is eligible for treatment, please read this information on how to submit your referral.

Will I always see the same physiotherapist at each visit?

As we are a teaching hospital you will be treated by a physiotherapist or a student physiotherapist. We will try to only have one therapist treating you. However, many of our staff rotate in their roles so you may find during the course of your treatment program you may receive treatment from more than one therapist. If this happens, we will make sure an effective and comprehensive handover takes place.

How often will I need to attend the Physiotherapy Department?

This will vary depending on your needs. Usually we offer up to 6 treatment sessions.

How long do the treatment sessions take?

Your first session will take 60 minutes. Follow-up sessions generally take 30 minutes.

What should I bring to my appointment?

Please bring:

For you initial land

• Any test/scan results that you have had recently
• Shorts if it is your legs where treatment is needed
•  A list of any medicines that you are taking

Does the Physiotherapy Outpatients Department generally run on time or will I have to wait?

We try to keep to appointment times as closely as possible.  You will rarely have to wait more than 10 minutes for your appointment. To minimise stress, please make sure that you arrive 10 minutes earlier than your scheduled appointment time. If you are more than 15 minutes late you will lose your appointment.

Will I always receive hands-on treatment such as massage, heatpacks or ultrasound?

Your physiotherapy treatment plan will be based on current research. Your therapist will discuss with you what would work best. They will do this after your first appointment.

Will I be expected to do exercise outside of my physiotherapy appointments?

Your physiotherapy treatment plan will be based on current research. It is highly likely that your therapist will ask you to do certain activities or exercises as part of your treatment plan.

Will my physiotherapist talk with my doctor?

Your physiotherapist will work in partnership with your referring doctor. They will contact your doctor if they have any questions. When you finish your treatment plan your GP will receive a discharge summary letter outlining your initial assessment, the treatment plan you completed and the outcomes achieved.

Will I need to undress during my treatment sessions and will the therapist touch me?

At times we will need to touch you to assess your needs or to provide hands on treatment. If this is needed you may need to undress. You may be provided with a hospital gown. If you are receiving treatment for your legs you can bring in your own shorts to change into. Your modesty, privacy and dignity will be respected by your therapist at all times. If for cultural/personal reasons you wish to only have a female therapist please advise us of this when we receive your referral.

Will I experience soreness as a result of my physiotherapy?

With any exercise program it is normal to have some muscle soreness the next day. This should only last for a short time. If you have any ongoing soreness or pain please let your physiotherapist know.

Can I receive ongoing treatment for my problem?

Your physiotherapy treatment plan will be based on current research. Many conditions are chronic and require ongoing management. In these instances, we will identify what you can do for yourself after your treatment program finishes.

We are a teaching hospital and you may be treated by a physiotherapy student. If this is the case the student will be co-managing your case with a qualified, graduate physiotherapist. Students never undertake any decisions without first talking with their supervising therapist. You do have the right to not be treated by a student. In this case your treatment course will be conducted by the next available physiotherapist. This may not always be immediately possible and may result in a delay to starting your treatment plan.

Please let us know if you need an interpreter when we receive your referral.  We will organise a professional interpreter for your assessment session.

You can contact us telephoning the Translating and Interpreting Service (TIS) on 131 450. Tell the operator what language you speak, and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

Our service is for anyone who has a heart condition such as:

• Heart Attack
• Angina
• Coronary Artery Disease
• CABG
• Stent or Angioplasty
• Heart Failure
• Atrial Fibrillation
• Pacemaker or ICD Implant
• Valve Disease or Valve Surgery

The cardiac rehabilitation team includes cardiac nurses, physiotherapists and other health professionals. 

Initial Assessment:

Before you start the program, you will have an individualised assessment with one of our cardiac nurses to support and improve your recovery.

Exercise Sessions:

You are invited to attend 12 group exercise sessions for 6 weeks (twice per week on Tuesday and Thursday morning). We offer both traditional exercise sessions and high intensity interval training (HIIT). Each session is approximately 1 hour.

Lifestyle Information Sessions:

These sessions cover a variety of heart health topics led by our Allied Health team. These sessions are available in person or online.

Call 02 9369 0400 to register for Cardiac Rehabilitation at Prince of Wales Hospital. We will then contact you to schedule an initial assessment. You can also phone our office directly on 02 9382 2286 for more information. 

What to bring to your appointment

• A list of your current medicines.
• The discharge letter from the hospital and/or your cardiologist. 

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) National on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

• Visit the Heart Foundation Website: https://www.heartfoundation.org.au
• MyHeart MyLife is the Heart Foundation’s free support program for people living with heart disease  www.myheartmylife.org.au

Our service is for anyone who has a heart condition such as:

• Heart Attack
• Angina
• Coronary Artery Disease
• CABG
• Stent or Angioplasty
• Heart Failure
• Atrial Fibrillation
• Pacemaker or ICD Implant
• Valve Disease or Valve Surgery

The cardiac rehabilitation team includes cardiac nurses, physiotherapists and other health professionals. 

Initial Assessment:

Before you start the program, you will have an individualised assessment with one of our cardiac nurses to support and improve your recovery.

Exercise Sessions:

You are invited to attend 12 group exercise sessions for 6 weeks (twice per week on Tuesday and Thursday morning). We offer both traditional exercise sessions and high intensity interval training (HIIT). Each session is approximately 1 hour.

Lifestyle Information Sessions:

These sessions cover a variety of heart health topics led by our Allied Health team. These sessions are available in person or online.

Call 02 9369 0400 to register for Cardiac Rehabilitation at Prince of Wales Hospital. We will then contact you to schedule an initial assessment. You can also phone our office directly on 02 9382 2286 for more information. 

What to bring to your appointment

• A list of your current medicines.
• The discharge letter from the hospital and/or your cardiologist. 

Please let us know if you need an interpreter. You can contact us telephoning the Translating and Interpreting Service (TIS) National on 131 450. Tell the operator what language you speak and then ask the interpreter to set up a telephone conversation between you, an interpreter, and the healthcare professional you want to speak with.

• Visit the Heart Foundation Website: https://www.heartfoundation.org.au
• MyHeart MyLife is the Heart Foundation’s free support program for people living with heart disease  www.myheartmylife.org.au