Health Information Unit
Sydney, NSW, 2001
The Medical Records Department is located on the ground floor of the Administration Building at Sydney Hospital and Sydney Eye Hospital.
Opening hours: 8am - 5pm
Monday - Friday
-33.8681622, 151.2122224
You are entitled to request access to your personal information, including your health records, held by health service providers in NSW.
We collect your personal health information so that we can provide you with treatment and advice. Test results and further information collected while you are being treated are kept with your health record. We only collect information that is relevant and necessary for your treatment and to manage the health services we provide.
We collect health information directly from you wherever possible. If this is not possible, or in an emergency, we may refer to your previous health records, other health care providers and your My Health Record. We may also need to collect information from a family member, friend, carer or other person such as an interpreter who can help us to provide you with appropriate health care.
Your information may be held in paper or electronic files, including visual image and audio format. We take all reasonable steps to ensure that the information we collect about you is stored securely. We are required by law to retain health records for certain periods of time, depending on the type of record and facility. We have appropriate systems and policies in place to protect your information from loss, unauthorised access and misuse.
If you do not wish for us to collect certain information about you, you need to tell us, and we will discuss with you any consequences this may have for your health care.
You can request information by completing an Application to Access Health Information form. Please send it to the Health Information Unit at the hospital via:
Email:
SESLHD-SSEH-ClinicalInformation@health.nsw.gov.au
Post:
Sydney Hospital and Sydney Eye Hospital
Health Information Unit
GPO Box 1614 Sydney NSW 2001
For your application to be considered and actioned you MUST provide the requested forms of identification.
Fees and charges may apply.
GPs and other external care providers:
Email:
SESLHD-SSEH-ClinicalInformation@health.nsw.gov.au
Please include your practice details, the patient’s name, DOB and the specific information required. You may be required to provide patient written consent.
Please note that all medical imaging, pathology results and discharge summaries from NSW Health facilities are also available via My Health Record.
You are also entitled to have your personal information, including your health information, amended to correct inaccuracies.
If you believe the health information, we hold about you is incorrect, please let your healthcare provider or the Health Information Unit know. Appropriate action will be taken, and you will be informed of the outcome.
This action may include correction of the error or addition of a notation to your health record.
To assist us in maintaining accurate health information please advise your healthcare provider, relevant administrative staff or the Health Information Unit if, for example, you change your name, address, contact details, or your family doctor's details.
For any Medico-Legal Requests you can either send the 'Release of Information' request via post, in person, or via email.
Post:
Release of Information Officer
Sydney Hospital and Sydney Eye Hospital
GPO Box 1614
Sydney NSW 2001
In person
Release of Information Officer
Ground Floor Administration Building
8 Macquarie Street
Sydney
Email:
SESLHD-SSEH-ClinicalInformation@health.nsw.gov.au
Requests for information from insurers, solicitors or other third parties must be accompanied by a valid consent.
Fees for copies of notes are $33.00, for the first 80 pages (inc. GST). Pages in excess of 80, are charged at 0.41 cents per page.
Subpoenas should be addressed to the Proper Officer at Sydney/Sydney Eye Hospital.
Subpoenas can be sent to the hospital via email, post or delivered in person to the Health Information Unit, Sydney Hospital and Sydney Eye Hospital:
Post:
Proper Officer
Sydney Hospital and Sydney Eye Hospital
GPO Box 1614
Sydney NSW 2001
In person
Proper Officer
Ground Floor Administration Building
8 Macquarie Street
Sydney
Email:
attention: Proper Officer
SESLHD-SSEH-ClinicalInformation@health.nsw.gov.au
Fees
The party issuing the subpoena will be charged a fee as follows:
• at least 5 working days’ notice is given to produce the record to Court ($75)
• less than 5 working days’ notice is given to produce the record to Court ($113)
An additional photocopying fee of 41 cents per page is also applicable.
Aboriginal Hospital Liaison Service
How we can help you
We acknowledge that Sydney Hospital and Sydney Eye Hospital is situated on land traditionally owned by the Gadigal people of the Eora nation. We pay our respects to Aboriginal elders past, present and emerging.
We welcome all patients, their families, carers and friends to our hospital from all Aboriginal and Torres Strait Islander communities around Australia.
We ask all patients if they identify as Aboriginal or Torres Strait Islander. If you answer yes,and would like to see our Aboriginal Hospital Liaison Officer, we will contact them and let them know that you are here.
Coming to hospital can be a worrying time, and you may feel upset or lonely. The Aboriginal Hospital Liaison Officer can come and have a yarn with you about this, and offer you support.
The Aboriginal Hospital Liaison Officer is able to:
- give you information about your rights and responsibilities
- talk to the staff in the hospital for you
- give you information about hospital services
- find other services who can help you (Aboriginal health services, legal, housing, family support)
- help you get financial assistance if you need it (eg: pensions, benefits, IPTAAS (Isolated Patient’s Travel and Accommodation Scheme)
- help you with finding accommodation if you are travelling to Sydney from the country
- help you to fill in forms, for example: housing application
- organise nursing care when you leave hospital, if you need it
- organise for you to get help at home if you need it. This includes help with housework, shopping, meals on wheels or any equipment you might need
Please click here to read the brochure for more information.
You can find more information on the Aboriginal Health Unit website Please click here to go to the website.
Sydney, NSW, 2001
To contact the Aboriginal Hospital Liaison Officer, call the the switchboard on 9382 7111 and ask them to help you. You can also ask the Nurse or Social Worker looking after you to help you with this.
-33.8684884, 151.2124807
Infection Control
Infection prevention and management at Sydney Hospital and Sydney Eye Hospital involves provision of up-to-date policies, procedures and guidelines to facilitate safe work practices for all staff and consumers of our health care services. These policies are aligned with the Ministry of Health guidelines and other statutory documents and promote best practice.
The facility has a full time Infection Prevention Control Clinical Nurse Consultant to coordinate the infection prevention and management program.
This program consists of
- A comprehensive infection control manual that provides an up-to-date resource for all staff
- Regular infection control meetings attended by a multidisciplinary team to review issues relating to infection prevention and management
- Coordination and evaluation of quality monitoring activities relating to infection control
- Orientation program for all new staff to ensure that they are equipped with necessary infection control knowledge
- Ongoing in-service education programs designed for all staff to maintain and enhance their infection control knowledge and practices
- Active participation in policy review and development at a local, Area Health Service and state level
- Ongoing monitoring and tracking of infection rates within the facility, including identifying trends, outbreaks, and areas that require additional attention.
-33.870718427652, 151.21054172516
Medical Imaging (Radiology)
How we can help you
At Sydney Hospital and Sydney Eye Hospital Medical Imaging Department we offer a comprehensive range of radiology services (see below), bulk-billed (no out-of-pocket expense) for Medicare eligible patients, for anyone with a valid referral from a GP or specialist. Our contact details are on the right-hand side.
Who we care for?
Any person (with a referral) for one of the above Imaging examinations who attends the hospital.
Who are we?
Radiographers and Sonographers are health professionals who are responsible for taking the images and ensuring they are of the highest quality. They will provide instructions during your examination and make sure you are comfortable while they take any images.
Radiologists who will look at the images produced to diagnose your illness or injury.
Administrative staff who will be your first point of contact. They will organise your appointment and assist you with any information required for your visit.
Our services
- • General X-ray
• Computed Tomography (Including CT Angiography)
• Ultrasound
• Research
How to make or cancel an appointment
Please telephone us on (02) 9382 7080
Do you require a professional interpreter?
Please let us know if you need a professional interpreter. We can arrange an interpreter when you are on-site
8 Macquarie St Sydney, 2000
Sydney, NSW, 2001
Clinic times
8:00am to 4:30pm daily (ED/Inpatient service only after-hours)
Payments (Medicare / Private Health Insurance)
Bulk billing for outpatient examinations.
Please bring your Medicare Card.
Manager
Chief Radiographer: Darryl Heaney
-33.8684884, 151.2124807
Do I need a Referral?
Yes
Do I need an appointment?
For Ultrasound yes, CT occasionally, x-ray no. Please call us (02) 9382 7080 to check. At this time, we will also inform you about any preparation that may be required.
Do I have to pay?
Medicare Eligible patients will have the procedure bulk billed.
Work Cover claimants will not have to pay if the hospital has full information regarding the claim.
Other patients will have to pay a fee at our cashier before the examination is undertaken. Please contact us for information about the fee.
Can I get a copy of my imaging and results?
Yes, we can provide you with an electronic link to imaging and results (or a CD, if preferred).
How long will I have to wait for the result?
his varies so please ask us. Most radiology images are usually reported within1 business day.
Who is eligible to use our services?
Anyone with an appropriate referral. Sydney and Sydney Eye Hospital Radiology accepts all radiology referrals.
Making and cancelling an appointment
Please telephone us on (02) 9382 7080
What to bring
It is essential to bring the referral and a Medicare card if you wish to be bulk-billed.
Any similar radiological examinations that were performed outside of our practice may also be useful.
Do you need an interpreter?
If you cannot speak or understand English a professional Interpreter is important. Please ask the staff for assistance to arrange an interpreter.
How to get here?
Sydney / Sydney Eye Hospital is located in the centre of the CBD, next to The Domain. It is well serviced by public transport, including the Metro, trains and buses, which are within 5 minutes walking distance. Paid parking is also available, entrance via Hospital Road.
Where to park?
Parking is available in the Metro car park via Hospital Road.
General Radiography, Ultrasound and CT scanning.
Patient Information for General x-rays, Ultrasound and CT scanning are available at Radiology reception.
Hand Surgery ward - 2 West
Level 2 Clinical Services Block
What we do
The Sydney Hospital and Sydney Eye Hospital Hand Unit provides a comprehensive elective and emergency service for all hand, wrist and forearm disorders/injuries within the South Eastern Sydney Local Health District. It is also a major tertiary level centre for hand, wrist and forearm referrals from across New South Wales.
Who we care for
We care for people who need hand, wrist and forearm surgery.
These can include:
• patients referred to us from the Sydney Hospital and Sydney Eye Hospital Emergency Department
• patients referred from the Hand Clinic
• patients referred from the Surgeon’s private rooms
• elective surgery waiting list
What to bring every time you come
• Medicare card
• Health Care Card and/or concession card (if you have one)
• Private health insurance card (if applicable/if you want to use it)
• Adverse drug alert card (if you have one)
• Previous x-ray films, scans, ultrasounds or any other test results or reports
• Medicines you need to take while you are here
• List of medicines you are currently taking (or the boxes), including medicines you have bought without a prescription, such as herbal supplements and vitamins
• Glasses, hearing aid, walking frame
For an overnight (or longer) stay
• Dressing gown and slippers, or comfortable day clothes and shoes
• Personal hygiene items, such as shampoo, shaving cream, shaver, toothpaste and deodorant
• Something to do, like a book, a magazine or an iPad/tablet with headphones
• Any special medical support equipment (for example: Sleep apnea machine)
Do not bring (for an overnight or longer stay)
• Your handbag, wallet, purse or large amounts of cash
• Valuables, such as jewellery or watches
-33.8681875, 151.2127485
Nutrition and Dietetics Services
The Dietitian can help you make changes to your diet to help you manage your medical condition and can give you diet advice if you have complex nutrition needs by:
• assessing your nutrition status and diet and
• providing you with information and support to help you make changes to your food intake
This includes supporting good nutrition for the following:
• poor food or drink intake needing further nutrition support
• kidney or liver problems
• wound healing
• before and after an operation
• difficulty with swallowing, known as dysphagia.
The Dietitian will work together with a Speech Pathologist to help you with this.
The Dietitian does not see patients in hospital with the following conditions:
- Diabetes – people requiring consultation with a Dietitian for Diabetes can be referred to the Prince of Wales Hospital’s Diabetes Centre or by telephone on 9382 4600
- Overweight or obesity - please visit NSW Health 'Get Healthy' Program on www.gethealthynsw.com.au
- Eating disorders - for general information and treatment services please visit the Institute for Eating Disorders on https://insideoutinstitute.org.au/
- Allergies
Dietitians do not provide outpatient services at Sydney Hospital and Sydney Eye Hospital.
How do I do see the Dietitian whilst I am in hospital?
The Dietitian is available at the hospital on Tuesdays and Thursdays but can be contacted any day between Monday to Friday if needed.
You can ask your doctor or nurse to refer you to the Dietitian.
Sydney, NSW, 2000
Sydney, NSW, 2001
Ask your Doctor or Nurse to refer you to the Dietitian