Refund and Cancellation Policy

Refund and Cancellations for all sessions excluding Calmbirth®:

Refund requested with one weeks or more notice will receive a full refund.
If less than one weeks' notice but more than two days will receive 50% refund.
There will be no refunds with less than two days' notice or once the program has commenced.

If you have any question contact details below:

Email: seslhd-TSHparenteducation@health.nsw.gov.au
Telephone no.: 02 9522 1049, option 3

 

Refund and Cancellations for Calmbirth® sessions:

Depending upon the circumstances surrounding the need to cancel or reschedule, it is expected that individuals take the responsibility and accountability to appropriately communicate to Calmbirth Pty Ltd to make alternate arrangements.

The amount of $495 of the $550 payment will be refunded for cancellations for course bookings, which take place at least 4 weeks before the course date. If the booking is cancelled within 4 weeks of the course date, this same amount will be reimbursed if the cancelled place is filled before the due date. Calmbirth Pty Ltd will make all effort to find a replacement couple to fill the cancelled place. The balance withheld covers credit card, bank and administration charges incurred with cancellation and re advertising the couples place in the course. The reimbursed fee will be refunded to the credit card used to secure the booking. Please take every care to attend to the course on the day you are booked in. We respect difficult circumstances and will extend kindness and assistance wherever possible to enable you to attend.

If you have any question contact details below:

Email: seslhd-TSHparenteducation@health.nsw.gov.au
Telephone no.: 02 9522 1049, option 3