Your Rights and Responsibilities

This information is extracted from the NSW Health Information. It will use the links included here:

https://www.seslhd.health.nsw.gov.au/sydney-eye-hospital/patients-visitors/your-rights-and-responsibilities

To read Rights and Responsibilities in different languages, click this link.

This information was developed for use across South Eastern Sydney Local Health District.

NSW Health endorses the Australian Charter of Healthcare Rights www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights

These are:

Access - the right to receive health care regardless of gender, marital status, disability, culture, religious beliefs, sexual orientation, age or where you live in NSW.

Safety - the right to safe and high quality care.

Respect - the right to be treated with respect, dignity and consideration. We ask that you show this courtesy to others.

Communication - the right to be informed about services, treatment and options in a clear and open way.

Participation - the right to be included in decisions and choices about your health care. You also have the right to decline services. If you leave the hospital premises without our consent you will be required to sign a form as you are responsible for any injury or illness caused or made worse by your own actions.

Privacy - the right to privacy and confidentiality regarding personal information. You have the right to speak to a healthcare worker about the information contained in your medical record.
You can also request a copy of your medical record.

Comment - the right to comment on care and have your concerns addressed. Throughout your visit, health care providers will discuss treatment plans with you. This includes use of other services when you leave hospital.

We ask that you give us as much information as possible about your health, including: allergies, medical conditions or disabilities. Please tell the clinical staff member providing care, which medicines or remedies you are using and whether you smoke, drink alcohol or use recreational drugs.

Please tell us:

• About any changes to your condition and any reactions during treatment
• If you are being treated for the same problem by someone else
• If you do not understand any of your tests or treatments
• If you have any specific religious or cultural needs
• If you want to be treated as a private patient
• If you have made a decision not to follow treatment advice and not attend appointments

Many people are involved in your care, and we need to make sure you are receiving the correct treatment. Just to be sure we will ask you a few times to tell us:

• Your name
• Your date of birth
• Why you are here

Do not be alarmed by these questions. This is how the staff looking after you ensure they have your correct details. If you are admitted or receiving treatment as a day patient, you will be required to wear an arm band with your personal details.

You must give consent before receiving treatment. In most cases this will be verbal consent. Written consent is required for some procedures, such as surgery. You have the right to withhold consent. In this case you will not receive treatment. If you are unconscious or too ill to give consent yourself, a relative, carer or other person close to you will be asked to give consent for any necessary treatment. If this person is unavailable, the Guardianship Tribunal can give consent. In a life-threatening emergency where you are too ill or unconscious, giving your consent is not required.

Please let us know if you have special needs, for example, if you are hearing or sight impaired or have special dietary or religious needs. We will do all we can to ensure that your needs are met.