Support Services

Support Services at Sydney and Sydney Eye Hospital are dedicated and professional teams comprised of several departments:

  • Administrative Staff
  • Engineering Services
  • Hotel Services
  • Security 

The Support Services at this hospital are committed to promoting the highest standard of support to the hospital. It is characterised by a sense of teamwork and an environment renowned for being responsive. 


The main role of the Administrative Staff is to support clinical departments with answering and directing phone calls, handling inquiries, booking appointments, registering and admitting patients into the Hospital electronic patient administration systems and supports the day-to-day running of the department.

The Engineering Services at Sydney and Sydney Eye Hospital provides a comprehensive technical support service for medical equipment, medical gases and essential services for the Hospital.

The support includes provision of accessories and replacement of supplies as well as repair or replacement of faulty equipment and general building maintenance.

Hotel Services oversees cleaning, waste and patient porter services at Sydney and Sydney Eye Hospital. Hotel Services conducts a quality controlled cleaning service that is electronically audited internally, and also participate in external cleaning audits to ensure we maintain quality and safety for patients, visitors and staff, and meet ACHS Accreditation requirements across the campus.

Hotel Services strive to maintain the highest quality service for the hospital through continuous training, applying innovative technology and conducting quality audits. With the feedback from our patients, visitors and staff we ensure a clean, safe and environmentally sustainable service.

The primary role of the Security Department is the Protecting of People and Property and to ensure a safe and secure environment for the benefit of patients, staff and visitors.

Security Officers patrol the hospital campus at all times. Other security measures in place across the campus include security lighting, CCTV cameras and emergency communications, intruder alarms, and personal duress alarms and fixed duress alarms for staff working in he patient care areas. If you see or sense something suspicious, please contact security personnel for assistance.

Our Security Department may be contacted on (02) 93827090 with any concerns or queries.

The Security Department is located outside of the Emergency Department.

This service is provided by uniformed licensed security officers.