Compliments, complaints and suggestions

Our hospital aims to provide you with the best health service possible. We welcome feedback from our patients and their families and friends so we can better understand what is working well and where we can improve.

You can make a compliment, complaint or suggestion, in a number of ways:

  • Provide your feedback to the Nursing Unit Manager of your ward or service area. You can provide feedback face to face or via email or letter. Their details are on our service directory.

  • Provide your feedback to our Hospital's Consumer Feedback Manager by telephoning 9382 2755, emailing SESLHD-NorthernSectorConsumerFeedback@health.nsw.gov.au or writing a letter to: Consumer Feedback Manager, Level 3, Executive Unit, High St Building, Prince of Wales Hospital, Randwick, NSW 2031.

  • Share your story anonymously on the website Care Opinion and the relevant staff member will follow up with you and act on your feedback. For more information go to: https://www.careopinion.org.au/