Your choices as an admitted patient

Australian residents and certain overseas visitors have the choice to be treated as either a public or private patient in NSW public hospitals.

To be a private patient means

  • you will be treated by your doctor of choice
  • you can ask for a bed in a single room.  We will provide you with a single room if one is available. If you are placed in a single room for medical reasons, you are still eligible to be a public patient. 

By choosing to use your private health insurance you help us maintain accessible, high quality services. For more information about using your private health insurance:

To be a public patient means

  • You will be treated by a team of doctors nominated by the hospital and you will not be charged personally for medical or hospital services (except for the hire of some equipment)
  • You must supply your Medicare Card
  • You won’t be able to change doctors during your admission
  • No guarantee would be given that a procedure will be performed by a particular doctor.

See our brochure on your choices as an admitted patient.

Workers Compensation

If you are admitted under workers compensation then your costs are covered by your insurer. Please bring your claim number and insurance details with you when you come to hospital.

Motor Vehicle Accident Claims

If you are admitted as a result of a motor vehicle claim then please print out and bring with you the relevant form from the State Insurance Regulatory Authority.

Public Liability and Compensation Claims

If you are admitted under a Public Liability or Compensation Claim then bring the contact details of your Solicitor when you come to hospital.

Mesothelioma Claims

If you are admitted under a Mesothelioma claim then please bring your ‘Letter of approval’ from the Dust Diseases Board.

You will need to pay for services if you are visiting from overseas and there is no reciprocal health care agreement with the country where you are a resident. You will be charged for each medical consultation and if you need to be admitted to hospital. You may receive additional invoices form services if they are used by you. For example, surgeon, anaesthetist, prosthetics, accommodation, physiotherapists, nurses, pathology, diagnostic tests and any equipment used or provided.

You will be required to provide your:

  • passport and visa as proof of identification
  • home address
  • email address.

The service you receive will be limited to medically necessary care unless you are able to provide one of the following:

  • Valid credit card details
  • A bank cheque to cover the estimated cost of your treatment
  • A personal guarantee from an Australian Citizen whose identity is verifiable
  • An authorised payment plan

For more information see our brochure.

If you have any questions about being a public or private patient or payments please contact our Patient Liaison Officers on 9382 3952.