GP hotline



COVID-19: Changes to St George Paediatrics

23rd March 2020

Outpatient Clinics

All clinics will be closed from 28th March 2020 until further notice.  
Telehealth will be offered for all existing patient appointments.

For more information on accessing telehealth, please click here 

New referrals will be triaged weekly as usual, but there may be a delay before you are offered an appointment.

Existing patients who need a new appointment or a script should email us by clicking here.  Please include the reason for the appointment (need a review, script, new issue etc).

If you believe we have misunderstood the complexity or urgency of your child’s appointment please contact us by email on


New rules limit visitors to one parent only.  

The following people must not visit Children’s Ward, Special Care Nursery or Post-Natal Ward:

  • Children under 18 years old (including siblings)
  • Grandparents and elderly relatives
  • People in quarantine, home isolation, unwell with any illness or who have had contact with people infected with COVID-19

Elective Surgery and MRI under General Anaesthetic

  • It is likely that the elective surgery list and MRIs will be disrupted.  
  • You will be notified of any delays as soon as possible.  Thank you in advance for your patience and understanding.


For more information about COVID-19 and children click here.



The hotline will allow GPs to directly discuss patients they would like to refer for acute review with a paediatric senior registrar by telephoning 9113-1925.

Administrators hope that this will further reduce the pressure on the ED for GPs wanting acute paediatric review for their patients not likely to need admission.

In July 2013, staff introduced a paediatric acute-care outpatient clinic to meet ED National Emergency Access Targets (NEAT).  This clinic allowed staff to divert and review paediatric patients referred by GPs to the ED.

Figures reveal the success of the acute-care outpatient clinic.  Over the last four months more than 90 per cent of paediatric patients presenting to the ED have been either discharged home, or admitted to hospital within four hours of arrival. 

In December 2013, figures show that 94 per cent of more than 1,200 paediatric presentations to the ED were treated within the four hour timeframe.

St George Hospital staff have introduced a paediatric acute care hotline for GPs that will reduce waiting times in the ED and provide prompt specialist care for children.