Benefits for referrers

There are multiple benefits associated with using eReferrals. Referrers can have confidence their referral is sent securely and quickly. They will receive confirmation the referral has been received, and feedback as the referral is processed by the outpatient service. Key benefits are listed below.

  • Integrated with HealthLink practice software (i.e. Best Practice, Medical Director, Genie)
    • Multiple fields will be pre-populated with patient information
    • Clinical information from your practice software can be easily attached to the eReferral
    • Referrals sent securely
    • Draft and then 'park' a referral for later completion
    • Completed eReferrals are saved against the patient record in your practice software
  • Notify patients and referrers of referral progress
    • Notification to referrers will only occur when an eReferral is used. Referrers receive notification of referral receipt, acceptance and triage category
    • Notification occurs via secure messaging function
  • Improved visibility of services
    • Referrers able to select from a list of outpatient services and clinicians
  •  Faster processing and triage of referrals
    • Referrals maintained in one electronic system, increasing efficiency of referral management
    •  Improved clinical information will enhance the triage and care of your patient

Benefits for Outpatient Services

There are benefits associated with using the electronic Referral Management System (eRMS) for Outpatient services. Referrals can be received and managed electronically, improving efficiency of referral management, enhancing communication with patients and referrers, and increasing the quality of referral information through use of eReferrals. Key benefits are listed below.

  •  Save time on paperwork
    • Faxes digitised into PDF
    • All referral information in one electronic system
    • Reduced manual data entry. Referral fields in the eRMS are auto-populated when eReferrals are used
  • Improve quality of referral information
    • Fewer incomplete referrals due to mandatory fields on eReferrals
    • Ability to place referral on hold and secure message referrer to request missing or additional information
  • Notify patients and referrers of referral progress
    • Patients receive notification of referral acceptance and triage category when SMS or email is set as their preferred method of contact
  •  Reduce lost, misdirected and duplicate referrals
    • Potential duplicate referrals flagged and managed electronically
    • Ability to redirect or reassign referral to a different service
  • Faster processing and triage of referrals
    • Referral management and triage can occur anywhere, any time (access via URL/ Stafflink)
  • Improve resource management and outpatient service planning
    • Record and summarise a range of referral data, displayed as dashboards