Health Literacy

Health literacy is an asset that people draw upon to make their health care decisions and to manage their health on a day-to-day basis.

Providing information and education in a way that people understand contributes to equity of access. However, it is not simply a literacy issue, it is how we as health services make it easier for people to navigate their way around an increasingly complex system. We know that certain population groups  are more vulnerable and have lower health literacy.

The Community Partnerships Team supports South East Sydney Local Health District to improve our ability to identify and address the health literacy needs of our community.

We have a number of key projects underway:


Community Health Information and Education Resources (CHIER)

The CHIER program helps staff to develop easy to understand information and educational material. CHIER requires that we always seek input and feedback from consumers.   CHIER is currently being implemented at Prince of Wales Hospital and the Directorate of Planning, Population Health and Equity. 



Teach-back is a simple yet effective communication tool used to check understanding. The teach-back online learning module is a one hour program for both clinical and non clinical health workers. At the end of the program participants will be able to:

1. Explain the value of teach-back as a person-centred approach for improving client outcomes

2. Define the teach-back method and the key components for effectively using it 

3. Provide concrete examples of where you might use it in your day-to-day practice

Information on teaching aids and research is also provided.

This resource is available now. 


National Safety and Quality Health Service Standards | Standard 2 - Partnering with Consumers

South East Sydney Local Health District is accredited by the Australian Commission on Safety and Quality in Health Care. Every four years reviewers visit our services to make sure we meet the the National Safety and Quality Health Service (NSQHS) Standards.  Standard 2 - Partnering with Consumers requires that

Health service organisations communicate with consumers in a way that supports effective partnerships.

Our NSQHS Standard 2 project works in partnership with health services to monitor how well we are achieving this.