NSW Telestroke Service

How we can help you

Prince of Wales Hospital in Sydney, hosts the NSW Telestroke Service. Our service supports Hospitals in regional and remote NSW to care for people who have symptoms of stroke. This is a virtual, telehealth service, meaning our Doctors provide services via telephone or videoconference.


A stroke is a serious medical emergency that occurs when there is a decrease in the blood supply to your brain and seriously affects its function. Urgent medical attention is required to prevent permanent damage or possibly death.

If you are worried that you, or your family/friend is having a stroke, dial 000 immediately and ask for an ambulance.

You can find the signs and symptoms for stroke in this Stroke Foundation information.

Our service saves lives by providing immediate access to stroke specialists for urgent assessment, diagnosis and treatment. By using technology our doctors are able to work from another location to provide care in local hospitals, helping patients to stay close to home. We are able to provide this service 24 hours a day, 7 days a week.

This video will show you how our service works to help you if you are having a stroke.

Our team includes Doctors, nurses, and people skilled in information technology, radiology and administration. Our Doctors are specialised in caring for people who experience stroke and are based in Hospitals across NSW. 

We work with rural and regional referral Hospitals that have the equipment, imaging and staffing to connect with our service. 

Stroke is a medical emergency. If you are experiencing a stroke you need urgent diagnosis and treatment to prevent damage to your brain. If you, or a loved one, has had a stroke, call an ambulance. The Ambulance will assess you and take you to a hospital that provides stroke care.

The Emergency Department will assess you further. If they think that you have had a stroke, they may call the NSW Telestroke Service and discuss your condition with a specialist doctor. The Telestroke specialst doctor will ask the hospital to order some blood tests and imaging of your brain. the specialist doctor can see these images from their location and will work with the Emergency Department team to make a diagnosis and recommend treatment. The team looking after you will talk to you about the options, and can also talk to your family. 

Patient and staff receiving care via videoconference